Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and safeguarded when you visit or make a purchase from https://layluscious.myshopify.com/ (the “Site”).

We value your privacy and the information you consent to share in relation to our SMS/MMS marketing service. This information is used solely by us to send you text notifications (order updates, checkout reminders), promotional offers, and transactional texts (such as receipts or review requests).

Our website uses cookies to track items in your cart, including abandoned checkout activity, so we can send reminder messages via SMS (if you have opted in).

Personal Information We Collect

  • Device Information: collected automatically (browser, IP address, time zone, cookies, browsing activity).

  • Order Information: collected when you purchase or attempt to purchase (name, billing/shipping address, payment details, email, phone number).

  • Mobile Information: if you opt in, we collect your phone number for SMS/MMS messaging.

How Do We Use Your Personal Information?

  • Process and fulfill orders.

  • Communicate with you about purchases.

  • Screen for potential risk/fraud.

  • Provide marketing and promotions based on your preferences.

  • Improve and optimize the Site with analytics.

Sharing Your Personal Information

We share certain Personal Information with trusted providers strictly for business operations (e.g., Shopify to power the store, Google Analytics to understand usage).

👉 Mobile phone numbers and SMS consent information are never shared, sold, rented, loaned, or traded with third parties. They are used only by Lay Luscious Shop for the purposes described in this Privacy Policy.

We may disclose information if required to comply with laws, subpoenas, or lawful requests, or to protect our rights.

Behavioural Advertising

We use Personal Information for targeted ads. You can opt out through:

Do Not Track

We do not alter Site practices in response to Do Not Track signals.

Your Rights

European residents may request access, correction, or deletion of their personal information.

Data Retention

Order Information is kept unless/until deletion is requested.

Restocking Fee

As of November 1, 2014, a 10% restocking fee applies to pre-order cancellations, refused packages, or change-of-mind returns after shipping.

Dry Cleaning Fee

Returned items with stains, odors, or damage may incur a dry cleaning fee deducted from store credit.

Registration and Ordering

During checkout, we collect details such as name, address, phone, email, and payment info to process orders and contact you as needed.

Notice to Customers

Funds are authorized but not captured until items are shipped. Pre-orders may take 14–30 business days. Multiple items ship together unless otherwise arranged.

Product Quality

Colors may vary slightly from images due to lighting and screen calibration.

Chargebacks

Fraudulent chargebacks will be reported and may result in collections or legal action.

Email Addresses

Collected for confirmations, newsletters, contests, and offers. Emails are not shared, sold, or rented to third parties.

Cookies

We use cookies to track shopping activity and improve the site. Cookies do not store personal data.

SMS/MMS Messaging Terms 

  • By providing your phone number, you consent to receive recurring SMS/MMS messages from Lay Luscious Shop.

  • Messages may include order updates, promotions, and cart reminders.

  • Message and data rates may apply.

  • Message frequency varies.

  • You may opt out anytime by replying STOP. For help, reply HELP or email ShopLayLuscious@gmail.com.

  • 👉 We do not share, sell, rent, loan, or trade mobile phone numbers or SMS consent information with third parties.

Marketing Consent
By expressly opting in (for example, checking the consent box at checkout or signing up via our forms), you agree to receive recurring SMS/MMS marketing messages, including promotions, offers, and updates, from Lay Luscious Shop. Consent is not required to make a purchase. Message and data rates may apply. You may opt out at any time by replying STOP.

Changes

We may update this policy periodically to reflect legal, operational, or practice updates.

Minors

The Site is not intended for individuals under 14.

Contact Us

Layluscious
[Re: Privacy Compliance Officer]
Email: ShopLayLuscious@gmail.com
San Francisco, CA, United States